Shipping Policy

At BaseState, our goal is to make your order experience simple, clear, and reliable. Below you’ll find the details of how we process and ship orders.

Shipping Range

• Available regions: We currently ship to selected countries and regions available at checkout. If your country is shown during checkout, delivery is available to your location.

Shipping Costs

• Shipping costs are calculated and clearly displayed at checkout before you complete your order.
• From time to time, we may offer free shipping or special shipping promotions. Any active offer will be shown on the product page, cart, or checkout.

Order Processing Time

• Orders are usually processed within 1–2 business days, Monday to Friday.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During busy periods, promotions, or holidays, processing times may take slightly longer.

Transit Time

• Estimated delivery times may vary depending on your location, the carrier, and external factors such as customs, weather, or logistics delays.
• In most cases, please allow 8–16 business days from the moment your order is placed until delivery.
• Please note that delivery times are estimates and cannot be guaranteed.

Shipping Confirmation & Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information when available.
• You can use this tracking link to follow the status of your package.
• If you have trouble tracking your order, please contact our support team and we’ll be happy to help.

Incorrect Shipping Information

• Please make sure your shipping address is correct before placing your order.
• BaseState is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
• If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

Missing, Lost, or Damaged Packages

• If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us within 7 days of delivery or expected delivery.
• To help us resolve the issue, please include your order number, tracking information, and photos if the package or product arrived damaged.
• Depending on the situation, we may offer a replacement, refund, or another suitable solution.

Customs, Duties & Taxes

• For international orders, customs fees, import duties, taxes, or other local charges may apply depending on your country.
• These charges are the responsibility of the customer and are not included in the product price unless stated otherwise at checkout.

Order Support

If you have any questions about your order, shipping status, or delivery, please contact our support team through the Contact Us page.