Refund Policy

1. Scope of Application

This Refund & Return Policy applies to all BaseState products purchased directly through our official website. Products purchased through third-party retailers, resellers, marketplaces, or unauthorized sellers are not covered by this policy and must be handled according to the return policy of the place where they were purchased.

By placing an order with BaseState, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. 30-Day Money-Back Guarantee

BaseState offers a 30-day money-back guarantee on eligible first-time purchases. We want customers to feel confident trying BaseState as part of their daily routine.

To be eligible for a refund under this guarantee, the following conditions apply:

• The refund request must be submitted within 30 calendar days of the delivery date.
• The product must have been purchased directly from our official website.
• The guarantee applies to the customer’s first order only.
• Repeat orders, subscription renewals, and additional purchases are not covered by the first-order money-back guarantee.
• BaseState reserves the right to refuse refunds in cases of suspected fraud, abuse, or misuse of the policy.

3. How to Request a Refund

To request a refund, please contact our support team through the Contact Us page and include the following information:

• Your full name
• Your order number
• The email address used for your order
• A short explanation of your request

Once your request has been received, our team will review your order details and confirm whether your request is eligible under this policy.

4. Refund Processing

If your refund request is approved, the refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days after approval.
• The time it takes for funds to appear in your account may vary depending on your bank or payment provider.
• Original shipping costs are non-refundable unless the product arrived damaged, defective, or materially different from what was ordered.

5. Product Returns

Because BaseState products are consumable wellness products, we may not require opened or used products to be returned in order to approve an eligible first-order refund.

However, in some cases, we may request additional information, photos, or proof of purchase before approving a refund or replacement.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the product, packaging, and shipping label if applicable.

Depending on the situation, we may offer one of the following solutions:

• A replacement shipment
• A refund to the original payment method
• Another suitable resolution based on the issue

7. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please first check your tracking information.

If the tracking shows no movement for an extended period or the package appears lost, contact our support team so we can investigate the issue with the carrier.

If an order is confirmed lost in transit, we may offer a replacement shipment or refund depending on the circumstances.

8. Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order.

BaseState is not responsible for orders that are delayed, lost, or delivered incorrectly due to an incomplete or incorrect shipping address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

9. Subscription Orders

If subscriptions are available, customers may cancel, pause, or manage their subscription according to the subscription settings provided at checkout or through the customer account portal.

Canceling a subscription prevents future charges and shipments. It does not automatically refund orders that have already been processed, shipped, or delivered.

Subscription renewals are not covered by the first-order 30-day money-back guarantee unless required by applicable law.

10. One-Time Purchases

One-time purchases are eligible for the 30-day money-back guarantee only if they qualify as the customer’s first order.

If an order has not yet been fulfilled or shipped, you may contact us as soon as possible to request cancellation. If the order has already been processed or shipped, we may not be able to cancel it before delivery.

11. EU/EEA Consumer Rights

If you are located in the European Union or European Economic Area, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws.

To exercise this right, you must contact us within 14 calendar days of receiving your order and clearly state that you wish to withdraw from the purchase.

If a product has been opened, used, or its value has been reduced, deductions may apply where permitted by law. If return shipping is required, the customer may be responsible for return shipping costs unless the product is defective, damaged, or not as described.

These statutory rights are in addition to any voluntary guarantee offered by BaseState.

12. Chargebacks and Payment Disputes

If you have an issue with your order, we strongly encourage you to contact our support team first so we can help resolve the matter quickly.

Starting a chargeback or payment dispute without contacting us may delay the resolution process.

BaseState reserves the right to provide order, delivery, and communication records to payment processors when responding to chargebacks or disputes.

13. Contact Information

For refund requests, damaged items, missing orders, or questions about this policy, please contact us through the Contact Us page on our website.

We aim to respond to customer inquiries within 1–2 business days.

14. Policy Updates

BaseState reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply from the date of publication.

Changes to this policy will not retroactively reduce refund rights for orders placed before the updated policy was published.